BURGER FUEL GROUP LTD. PRIVACY POLICY

This page was last updated on 9th of June 2022.

As you read our Privacy Policy, please keep in mind that it applies to all BurgerFuel group of companies being Burger Fuel Group Limited as defined below.

The BurgerFuel group of companies being Burger Fuel Group Limited (“BFG”) and its subsidiaries and associated companies, successors, transferees and assignees (“BurgerFuel”, "Shake Out", "Winner Winner", “we” or “us”) recognise the importance of safeguarding your personal and financial information and respect your rights under the New Zealand Privacy Act 2020.

This privacy policy explains how BFG may collect, store, use, and disclose any personal information that you provide to us when using this website or using our products and services.

Your continued use of this website provides your unconditional consent to us collecting, storing, using, and disclosing your personal information in the manner set out below. This privacy policy is subject to, and must be read in conjunction with, our Terms and Conditions of Use.



1. Personal information we collect and how we may use it

Directly: BFG may collect your personal information (including, without limitation, your name, email address, birthday, local store, food preferences, phone number, and postal address) when you:

  • use this website;

  • register for an account on our website or app;

  • purchase or use our products and/or services;

  • place an order for our products and/or services (whether online or instore);

  • join / use any loyalty programme established by BFG from time to time;

  • complete a customer survey;

  • participate in any offers, marketing activities and/or promotional activities;

  • provide feedback or otherwise communicate with us through our website, by email or social media accounts; or

  • upload anything to our website.

Automatically:  When you visit BFG’s websites, BFG may use automated technology (such as usage monitoring software, cookies, and sessions) to collect and store certain information about your visit, including (without limitation):

  • the IP address and domain name used by your computer to connect to the internet;

  • the operating system and the browser your computer uses, and any search engine used to access this website;

  • the date and time you are visiting;

  • the pages you visit;

  • your location (subject to your device location settings); and

  • any other information you expressly provide (such as your name, email address, postal address, and telephone number).

We use cookies (being an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of our websites. This information is anonymous and is used to enable us to enhance and customise your experience across the provision of our websites and use of our products and services. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of our websites and products and services.

This information will be used in aggregate form to analyse how this website is being used (for example: to ascertain which pages are the most popular). The information is used to gain a better understanding of how we can better this experience for our customers.

Except for the reasons set out in this privacy policy, we will not disclose any such information except in aggregate form. We may gather more extensive information if we are concerned, for example, about abnormal website usage patterns or website security breaches.

From third parties:  In addition to the information we collect directly from you, we may collect personal information from third parties.  This may be publicly available information or may be from our delivery and/or ordering partners, payment partners, marketing and research partners or customer engagement, loyalty and management partners. This information is used to supplement the personal information we already hold about you.

Social Media:  If you engage with BFG via any of its social media platforms BFG may collect the personal information associated with your social media account. 

If you send us an email, we may store your email address and the contents of the email. This information will only be used for one of the purposes listed above. Electronic mail submitted to BFG is handled and saved according to the provisions of the New Zealand Privacy Act 2020.

You may decide not to provide your personal information to BFG. However, if you do not provide it, BFG may not be able to provide you with access to certain information or services.

If you cannot be identified from the information that we collect (for example, when personal data has been anonymised) then this privacy policy does not apply to that information. 

We do not collect any other personal information about you, including details about your race, ethnicity, religious beliefs, sexual orientation, political information or any other genetic or biometric data.

2. Purpose and use of your personal information 

BFG may use the information it collects from you for the following purposes:

  • To help us provide our products and services to you and to facilitate payment.

  • To improve, enhance, update, customise and maintain our website and services to optimise your customer experience.

  • To respond to, and process, your request for assistance or any other communications from you.

  • To improve our products and services.

  • To market and inform you about our promotions or other information relating to BFG.

  • For any other purpose authorised by you.

Any information we collect will not be used in ways that you have not consented to.

 3. Storage and protection of your personal information

As required by the Privacy Act 2020, BFG follows strict procedures when storing and using the personal information you have provided to ensure it is protected from unauthorised access.

The personal information that BFG collects from you may be stored digitally in the form of cloud storage. This information may be accessed by BFG employees or agents and we will ensure that access to this information is restricted. BFG has appropriate systems in place to protect against unauthorised access, copying or disclosure of any personal information. We carry out ongoing reviews of the security measures in place to ensure that your information is securely held.

4. Disclosure of your personal information

Unless expressly authorised by you or under this privacy policy, BFG will not disclose your personal information to any third party except in the course of providing our services to you. We may disclose your personal information in the following circumstances:

  • To third party service providers who provide services to us or on our behalf. This includes providers who support our delivery of the website, app and/or services to you, providers who assist processing of payments, delivery service providers, online ordering service providers, IT and cloud storage service providers and processors, providers of SMS service and mailing houses, credit referral agencies, business advisers or providers who assist us with customer engagement, management marketing or promoting our services to you.

  • To a joint promoter or service provider for marketing and research purposes (only if your personal information is collected in connection with a joint promoter or service provider).

  • To any entities that we are required or permitted by law to disclose your information to.

  • To its agents, affiliates or service providers who act for or on behalf of us in connection with our business, or for further processing, in accordance with the purpose(s) for which the personal information was originally collected.

  • To any third parties notified to you at the time of collecting your personal information.

  • To such other persons with your express consent.

However, in general, the intended recipients of the information is BFG.

Some of our related entities and third party service providers are located in countries outside of New Zealand. Although these countries may have different privacy laws, we will use reasonable endeavours to ensure that your personal information remains protected to the same standard it would if it was being held in New Zealand.

BFG will not sell, trade or rent your personal information to others. BFG may provide aggregate statistics about our customers and website trends, however, these statistics will not have any personal information which would identify you.

BFG may disclose information about you or your use of the website and/or services without your prior permission if BFG has a good faith belief that such action is necessary to:

  • Conform to legal requirements (including, but not limited to, requirements in accordance with any applicable law, regulation or government request) or comply with legal process, or to help maintain the law.

  • Protect our rights or property.

  • To defend our legal rights.

5. Retention, access & changes to personal information

BFG will hold your personal information for such period of time as we have an ongoing business need to retain it (for example, to comply with all applicable legal requirements) and otherwise as long as we are entitled to do so.

BFG will take reasonable steps to ensure the personal information used or disclosed in accordance with this privacy policy is accurate, complete, relevant, up to date and not misleading.

You have rights of access to, and correction of, personal information. If you wish to arrange such access and/or correction then in the first instance contact us on info@burgerfuel.co.nz.

There are some exceptions where BFG may refuse correct, or to give you access, to your personal information. In these circumstances, we will give you written notice setting our reasons for the refusal and the mechanisms available if you wish to complain about the refusal.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on your personal information that a correction was requested and take reasonable steps ensure this is read alongside your personal information.

We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

6. Retention, access & changes to personal information

BFG encourages you to review the privacy statements of websites you choose to link to from this website so that you can understand how those websites collect, use and share your information. BFG is not responsible for the privacy statements or other content on websites linked from this website.

Collection of information

If you contact us or fill out a form on the website we may collect the following personal information from you (if applicable):

  • Your first and last name.

  • Your email address.

  • Your mobile phone number.

  • Your address information.

  • Your IP address as part of your order.

  • Your feedback.

Purpose of collecting information

We collect and will use this information for the purposes of:

  • Providing you with an email confirmation of your request.

  • Providing you with the assistance, products and/or services you have requested.

  • Used to verify your credit card payment.

  • Determining the number of visitors to our websites and conducting reviews of our websites.

  • Judging competitions, fulfilling prizes, awards and purchases.

  • Sending you offers or information on products or services that we consider will be of interest to you.

  • Keeping you informed about any changes to our websites as well as goods and/or services.

  • Conducting market research (including focus groups, panels and surveys) so that we can better understand the needs of our customers and tailor our future products and services accordingly.

  • Any other purposes identified at the time of collecting your information.

BFG uses SSL to provide a secure and encrypted connection for your use of credit cards when making a purchase. BFG does not store any credit card details and all payments are handled by a secure, PCI compliant, third party.

7. CHANGES TO OUR PRIVACY POLICY

If BFG changes any aspect of this privacy policy BFG will post these changes on this page so that you are always aware of how BFG is treating your personal information. Any changes will take effect immediately once they are posted on this website. It is your responsibility to check this privacy policy regularly for any modifications or updates.

8. THIRD PARTY WEBSITES

BFG websites may include links to third party websites that are controlled and maintained by others. We have no responsibility and we will have no liability for the content and activity of these linked sites.

BFG encourages you to review the privacy statements of websites you choose to link to from this website so that you can understand how those websites collect, use and share your information. BFG is not responsible for the privacy statements or other content on websites linked from this website.

6. CONTACTING US

BFG welcomes any questions or comments you may have. Please feel free to contact us by email.

Any requests for access to personal information, queries or comments regarding this Privacy Notice should be addressed to:

Burger Fuel Group Limited

66 Surrey Crescent
Grey Lynn
Auckland 1021
New Zealand

These terms govern the use of this website. Please read them carefully.